Raymond R. Poirier

Certified PMP, ACP, CSCP, CBA, LSSBB, ITIL4
22417 Cherrylawn Drive, Brownstown Township, MI 48134
Phone: 734-516-2251 | Email: rpoirier@comcast.net / rpoirier1961@gmail.com
LinkedIn: linkedin.com/in/poirier | Website: www.raymondpoirier.com

Summary of Business Value and High-Level Capabilities

Technical and People Skills Expertise

• Over 35+ years of experience spanning physical-to-digital transformation projects across industries.
• View my Book Titled “Tying it All Together” at www.raymondpoirier.com

for details of all my extensive technical and people skills knowledge that highlights how I can add Value to your organization.

• Extensive knowledge of IT disciplines, including Agile development frameworks, programming, system networking, databases, cybersecurity, and IT service delivery.
• Hands-on experience with managing over 3,000+ unique applications types, 10+ programming languages, 1,000+ data tools and techniques, and 25+ Agile frameworks.
• Led 15+ full-lifecycle ERP deployments (SAP, Oracle, Microsoft Dynamics, QAD,etc.), integrations, and upgrades, as well as 100+ 60 different Sub Modules with a heavy focus on automated manufacturing/material handling processes.
• Expertise in supply chain, engineering/construction, and warehouse/logistics processes.
• Generated and led over $3.5B of new asset investment projects and cost reduction projects funded by identification, justification of these projects through Project deployment via Operational, Physical and Digital Process Optimization initiatives.Not factoring in new sales revenues and profits that occurred as a result of the optimization efforts or new facility set-up.

Leadership & Management

• Servant leader dedicated to coaching, mentoring, and fostering growth-oriented cultures.
• Strong experience in Project Management, PMO development, and managing large-scale initiatives across industries like automotive, aerospace, telecommunications, and retail.

Problem Solving & Adaptability

• Proficient with 200+ problem-solving tools and proven ability to identify and resolve complex issues.
• Multi-industry experience across 10+ domains, including automotive, heavy equipment, aerospace, retail, and defense.

Business Acumen

• Results-oriented with a strong focus on aligning project initiatives with business goals, achieving OKRs and KPIs efficiently.
• Skilled in strategic thinking and identifying cost-reduction opportunities through tools like Lean Six Sigma, Agile, and process optimization methodologies.

Process Improvement & Innovation

• Extensive experience with methodologies such as Lean, Six Sigma, Theory of Constraints, and process input delay analysis.
• Delivered 300+ first-time solutions in manufacturing, ERP, and IT, leading to improved quality and operational efficiency.

Customer-Centric Focus

• Committed to delivering high-quality, customer-driven solutions using tools like VOC, NPS, and customer journey mapping.

Education & Certifications

• MBA, Technology Management – University of Phoenix, 2003
• BS, Electro-Mechanical Engineering and Robotics – Siena Heights University, 1990
• Associate Degrees – Mechanical, Electrical, and Fluid Power Technology, 1982

Professional Certifications:

• PMP, ACP, CAPM Instructor – PMI
• CBAP, PBA – IIBA & PMI (pending)
• Certified Supply Chain Professional (CSCP) – APICS
• Six Sigma Black Belt (CSSBB) – ASQ
• Master Black Belt – Booz Allen Hamilton
• ITIL 4 Foundation Practitioner – Axelos
• Oracle 11g Database Administrator – OCP
• Cisco Certified Network Associate (CCNA)
• Over 50 Other Professional Certifications for array of skills

Additional 50 professional certifications and course completions in programming languages, IT security, cloud services, and data architecture (see full list at www.raymondpoirier.com).

Work Experience

Agile Tech Labs/Global Information Technology (8/2015 – Present)

Project Manager | Business Analyst | Agile Coach | Scrum Master

• Led diverse projects for clients including GM, Ford, Pratt & Whitney, BCBS, and Saudi Telecom.
• Established project and agile management frameworks, PMOs, and ITIL-compliant service delivery models.
• Expertise in ERP solutions (SAP, Oracle, Microsoft Dynamics) and submodules such as FICO, SCM, HCM, and EAM.
• Implemented BI tools (Power BI, Tableau) for performance reporting and data-driven decision-making.
• Deployed cloud-based Salesforce SaaS solutions and integrated Agile frameworks (Scrum, SAFe, DevOps).

Prolim Global/EWIE/Key Safety Systems/Caterpillar (6/2014 – 4/2015)

Senior System Analyst | Solution Architect | Program Manager

• Led QAD ERP consolidation, replacing 16 standalone solutions into a single QAD global environment.
• Developed architectural governance frameworks (TOGAF, DODAF) for cloud-based ERP and PLM solutions.
• Improved Caterpillar's MRO processes, reducing downtime by 50% through enhanced tooling management.

Other Key Roles:

• Icoma LLC/Johnson Controls Inc (1/2014 – 5/2014) – Program Manager for engineering change systems.
• BCBS of Michigan (8/2013 – 11/2013) – Managed product pricing/quoting infrastructure projects.
• Delphi (Bartech) (4/2013 – 8/2013) – Oversaw SAP and QAD enhancements.
• Consumers Energy (HCL) (3/2012 – 2/2013) – IT Service Delivery Manager for SAP/non-SAP solutions.
• Bombardier Aerospace (Kelly Services) (9/2010 – 11/2011) – Led PLM application projects.

Key Achievements

• Spearheaded enterprise-wide digital transformation initiatives in ERP, manufacturing, and supply chain.
• Designed and launched 300+ robotic and automated solutions, considered industry standards.
• Implemented IAM frameworks (NIST, ISO-27001, Cobit) to ensure data security and regulatory compliance.
• Delivered training programs for PMI certifications, Agile practices, and Lean Six Sigma.

Icoma LLC/Johnson Controls Inc (1/2014 – 5/2014)

Program Manager | Business Analyst | Special Projects

• Led the management of specialized projects focused on improving operational efficiency and implementing new business solutions.
• Directed cross-functional teams to support system upgrades and process optimizations.

Genoa Employment Services/BCBS of Michigan (08/2013 – 11/2013)

Senior Program & Deployment Manager

• Managed infrastructure and application enhancement projects for product pricing and quoting systems.
• Delivered solutions that streamlined pricing workflows and ensured regulatory compliance.

Bartech/Delphi (04/2013 – 08/2013)

Project Manager | Business Analyst

• Oversaw SAP, QAD, and non-SAP application enhancements, focusing on integration and infrastructure projects.
• Successfully managed database security upgrades and service partner transitions.

HCL/Consumers Energy (03/2012 – 02/2013)

IT Service Delivery Senior Portfolio Manager

• Directed SAP and non-SAP solutions across various business units, ensuring efficient IT service delivery.
• Implemented IT governance frameworks and monitored compliance with SLAs and regulatory requirements.

Autodesk Incorporated (11/2011 – 03/2012)

Project Manager – PM/BA for PLM Application Solution Development

• Designed and implemented PLM (Product Lifecycle Management) solutions to enhance product development efficiency.
• Collaborated with engineering teams to optimize workflows and integrate legacy systems.

Kelly Services/Bombardier Aerospace (9/2010 – 11/2011)

Project Manager | Business Analyst | Process Improvement

• Directed process improvement initiatives for aerospace operations, focusing on reducing cycle times and enhancing quality.
• Facilitated workshops and implemented Lean Six Sigma techniques to address bottlenecks.

Jacobs Technology/Booz Allen Hamilton/Department of Defense (05/2006 – 09/2010)

Lean Six Sigma Process Improvement | Program Manager | Solution Architect

• Spearheaded Lean Six Sigma initiatives across multiple DOD projects, delivering measurable improvements in process efficiency and cost reduction.
• Designed solutions that streamlined supply chain and manufacturing processes within highly regulated environments.

Ford | Chrysler | JCI | Oakland Community College (6/1979 – 9/2010)

• Held multiple roles across these organizations, including engineering, project management, process improvement, and training leadership.
• Delivered innovative solutions in manufacturing, IT systems, and employee development, leveraging decades of technical expertise and leadership skills.

For a complete project, program, portfolio of additional accomplishments, knowledge, skills, experiences and exposure where I can add value to your company visit www.raymondpoirier.com and view my reference book of knowledge and capabilities to see if I can add value to your organization. Additional employment details, references, letters of recommendations available upon request or from my  linkedin.com/in/poirier