Overview of Business Value Offered, High Level Capabilities, Experience and Knowledge Offer to Employers:

A Servant Leader that is dedicated and committed to Enterprise Digital Transformation via supporting my leaders, peers, and team members I am a highly adaptive, cross functionally trained in multiple IT disciplines, multi industry, multi project experienced team member with deep T-Shape Business Management, Interpersonal and Team Skills supported by a set of strong Problem Solving and leadership skills within effective Collaborative Teams. I have various experiences with large Enterprise Digital Transformation projects including various full lifecycle ERP Solutions, sub modules and Brownfield full lifecycle deployments. I have extensive experiences in most ERP Core Application Models, MES, PLM and sub business process COTS, and In-House Developed Software deployments . I I have managed multiple, Merger, Acquisition, Divestitures projects for both Transactional and Physical/Manufacturing Processes/Product Design/Development and New Facility optimizations implementations. My specialties include serving as a Project/Program Manager, Agile Certified Practitioner, Agile Coach, Scrum Master, Product Owner, Business Analyst or Service Delivery Leader. On the physical business process side I hae conceptualized, designed, built, and implemented over 100 highly manufacturing processes that included core manufacturing equipment, conveyor and material handling processes. I have successfully deployed over 300 robotic solutions first-time robotic applications that are now considered common automated manufacturing processes. I have successfully led the architectural design, construction, build, launched eight new multiple purpose manufacturing and product development facilities ranging from 30,000 sq./ft to 1.5 Million sq./ft. The (2) product development centers. individually reduced more than six months out of those company’s product development lifecycles. My work experience shows a record of accomplishment for design, build, launch of over 200 new physical products and 1000's of IT applications, both COTS and Homegrown service solutions that lowered operational cost, increase profits, increase sales revenues, and decrease product development time lines. I am a professional who takes pride in insuring Project and Products and Processes are deployed utilizing the least amount of people, in the least amount of time, with the least amount of cost. I rely on my Product, Process, Project explicit and tacit knowledge coupled with using various applicable standards, governance frameworks for the most efficient team operational practices and processes that ensure technical excellence. I have employee focused interpersonal skills, team building, emotional intelligence, conflict management and decision-making skills. I am comfortable as a enterprise transformation leader or as a small project contributor. I thrive on both short term or long-term roles based on customer/project needs. I can on-board rapidly and be productive in new roles in just days, once acclimated to the organization culture/structure, levels of authority and key sources of information.

Summary of Key Capabilities, Explicit and Tacit Knowledge:

Implementing an Agile Culture and Mindset Transformation:

Strong cultural transformations skills utilizing my Servant Leadership mindset combined with my Professional Certifications in multiple Conventional, Agile, Hybrid and DMAIC Lifecycle Project Management Framework approaches to allow organizations to deploy revised management cultures that support an Agile, Continuous Improvement, Process Focused, People Focused way of working to achieve optimal accomplishments in product development, project and operational objectives of Least Time, Less People and Lowest Cost goals in the integration of Physical and Transactional processes. Transformational skills include Innovative Visionary Conceptual Thinking, Big Picture Thinking, Critical Thinking, System Thinking, Design Thinking, Higher Level Thinking, Creativity Thinking, Positive Thinking, Pragmatic/Agnostic Thinking, Logical Thinking, Constraint Based Thinking, Process Focused Thinking, and People Focus Thinking into a combined cultural mindset to deliver solutions to complex organizational challenges, processes, and complex technical problems

Detailed Knowledge and Skills of various Agile, Adaptive, Iterative, Incremental, Hybrid, Predictive/Waterfall Lifecyle’s:

Expert in blending the philosophy, values, principles best practices and culture mindsets for Project Management Lifecycle Frameworks including utilizing the best practices of Predictive, Scrum, Lean Kanban, XP Programming, SAFe, DA Disciplined Agile, Dev Ops, DevOps Azure, Scrum off Scrums, FDD, BDD, TDD, CI/CD, ATDD, Scrum Ban, Crystal, DSDM, Agile-Up, LeSS, Enterprise Scrum, Spotify, Enterprise Agile, FAST, Nexus Scrum, Exploratory Testing, Product Creation frameworks leaning heavily of my diverse experiences/exposures/knowledge and skills validated by various industry recognized professional certifications.

Problem Solving, Project Management, Product Management, Agile Practitioner, Scrum Master Skills Include:

Diverse knowledge of over 250 Problem Solving Resolution Tools, Techniques and Modeling approaches for streamlining Product Development, Business Case, Business Benefit Assessment, Project Scope, Schedule, Cost Estimating/Budgeting, Quality, Resources, Communication, Risk, Procurement, Stakeholder Engagement as a PMI Certified PMP Project Management Professional, PMI Agile Certified Practitioner, PMI Disciplined Agile Senior Scrum Master, IIBA Certified Business Analysis Professional, Certified  ITIL-4 Foundation and Certified ASQ Lean Six Sigma Black Belt. I have extensive formal/self-taught capabilities/experiences in Mechanical/Electrical/Industrial Engineering, 3D CAD Solutions, PDM/PLM Engineering Systems, Multiple ERP Module Solutions Over 100 Discrete Physical Manufacturing Processes/MES, Conveyance/Material Handling/Transportation Processes  and Digital Transformation Technical Domains such as Application Development, COTS Deployment, Software Programming, Network/Software Testing-Monitoring, Database Creation/Configuration, Networking /Infrastructure Hardware Configuration, Data Integration-Middleware, API-SOA Interfaces, Data Collection/ Data Analytics/ Data Management, IT Security Best Practices, Business Process Re-engineering and Cloud/Web based Applications/Services. Strong skills in, Project/Product/Documentation Configuration Management, Process Workflow Optimization, Process Variation Elimination, Process-Product Development Delay Elimination. Conceptual Product or Service Ideation/Visioning and Organizational Structured Impact Analysis utilizing my Diverse Generalist Skills.

Business Analyst/Product Owner Skills Include:

As a IIBA CBAP Certified Business Analysis Professional I have strengths in Requirement Elicitation, Requirement Writing, Requirement Quality Assessment to ensure user stories and use cases are written as: unambiguous, precise, consistent, correct, complete, measurable, feasible traceable, and testable in their initial creation stages. Expert at Business Case Development, Business Benefit Assessments, Resource Skills Assessment-Needs, Business Financial Benefit Analysis, Business Value Justifications, Project Prioritization, Team Building, Project Scoping, and requirement decomposition from a product Vision, Mission, Strategies, Themes, Epics, to User Stories, Story Boarding, Story Board Mapping, and in User Story creation practices such as: As a, I Want To, So That, per defines acceptance criteria is achieved. Skilled in User Story Elicitation Techniques, User Story Slicing, Product Backlog Grooming, User Story Elaboration, User Story Acceptance Criteria and associated Definition of Ready, Definition of Done. Experienced writing Use Cases, State Diagrams, Interrelationship Diagrams, Sequence Diagrams, State Diagrams, Interface diagrams, Current/Future State Analysis. Additional Business Analyst skills in creating Persona, User Story Estimation Techniques with Story Points, using relative estimating techniques such as Planning Poker, T-shirt estimating, Bucket Sizing, Analogous, Bottom/Up-Top Down, Parametric and 3-Ppint Estimating Techniques . Expert skills in User Story/Use Case/Writing, Test Estimating, Project Scheduling-PERT-Kanban, Iteration-Release Planning, Project Estimating-Project Budgeting, Project Resource Planning-Management, Project Communication, Project Risk Assessment Mitigation-Management, Project Procurement Planning/Management, Project Stakeholder Identification/assessment and engagement planning, Project and Process Monitoring/Reporting-KPI-OKR Alignment, Knowledge Management, and organizational culture change initiatives for all Agile and Predictive Lifecycle management frameworks.Expert in Requirement Classification, Requirement Traceability, Project and Product Scoping, Current and Future State creation, Product Backlog Management, Technical Spiking, Technical Debt tracking/elimination, Backlog Planning/Grooming for Functional/Non-Functional Requirement, Requirement Categorization. Knowledgeable in performing calculations for user Story Velocity, Burn-Up-Burn-Down and Cumulative Flow Diagramming. Skilled in utilizing Product Backlog Prioritization techniques such as Kano, Moscow,100 Point Method and Paired Comparison techniques. Performing Story Point to Hours conversions, Expert in User Story Requirement Elicitation Techniques that support INVEST/SMART concepts including but not limited to Focus Groups, Questionnaires and Surveys, Benchmarking, Interviews, Affinity Diagrams, Observation and Time Studies, Documentation Analysis & Research, Alternative Analysis, QFD/JAD Session Facilitation. Knowledgeable in various Modeling Approaches such as Business Canvas, ERD Modeling, Capability Modeling, Concept/Context Modeling, Data, Data Mapping-Data Dictionary Modeling, Business Rules Modeling, Decision Making Modeling, Process/Workflows Modeling, Network-Data Interface Modeling, Data Conversion-Data-Quality-Cleansing. Capable use of Software Development Feature Injection Technique, Buy a Feature Technique, Functional and Non Functional Requirement Decomposition Techniques and various Agile Level of Effort estimating techniques including Bottom Up, Three Point, Parametric, Analogous, T-Shirt Sizing, Planning Poker. Skilled in the facilitation of Agile Ceremonies such as Sprint Planning, Daily Stand-ups, Sprint Reviews, Sprint Retrospectives, Time Boxing Techniques and Sprint, Iteration Release Train Planning. Strong skills in identification and eliminating small and large project Impediments, Obstacle, Blocker issues through Tracking best practices. Strong skills in Product/Project Compliance Requirement Definition/Resolution, Configuration Item Identification. and Configuration Management tracking Techniques for both the code and project documents. Technical skills to develop Scope models such as : Goal and Business Objectives Model, Ecosystem Map, Context Diagram, Feature model, organizational charts, use case diagram, decomposition model, fishbone diagram, interrelationship diagram, SWOT diagram, Process models such as : Process flow, use case, user story, Rule models such as: Business rules catalogue, decision tree, decision table, Data Models such a: Entity relationship diagram, data flow diagram, data dictionary, state table, state diagram, Interface Models such as : Report table, system interface table, user interface flow, wireframes, display- action-response and Modeling Languages such as: Unified Modeling Language (UML), Business Process Modeling Notation (BPMN), Requirement Modeling Language (RML), System Modeling Language (SysML). 

IT Delivery Skills Include:

IT Ticket creation, Ticket allocation. Ticket Level of Effort Estimating and Ticket Problem Solving to ITIL-4 Governance Best Practices, using AI Tools for sustainable problem resolution, excellent customer service; impact analysis, risk management, change management, asset management stakeholder management, relationship management, creation and maintain service level agreements (SLA) and waivers, IT Management best practices ITIL, COBIT, ISO 27001, ISO-9001, TS-I6949, ISO 17700, TOGAF, NIST, IEEE, FIPS, CMMI, ANSI,ASTM,GEIA,CMMI,ISSPCS best practice guidelines to provide highly skilled coordination and delivery of IT services, desktop administration, desktop deployment, incident management, software / hardware upgrades; hardware/software deployment, updates for Windows, Linux, Unix and IOS operating platforms. Experienced leading team members with wired/wireless networks, virtual protocol network (VPN), collaboration tools (chat, videoconferencing, document sharing) - Office365, Google G-Suite, Email, Microsoft Teams, Zoom, JIRA, Ansible Dockers, Confluence, Monday.com, Bit Bucket Siemens Doors, A/V devices, conference room systems; Support experience in Office365, Google G-Suite, Google Classroom, all major browsers (Google, Edge, Firefox), 3^rd party popular applications, virtual desktop infrastructure (VDI), DNS, DHCP, STATIC, active directory, file and print services, shared drives, remote access, application provisioning..

Interpersonal, Team Building and Soft Skills Include:

Servant Leadership with extensive training in Business and Political Acumen, developing a Collaborative Mindset, while encouraging Active Listening, Reflective Listening, Message Acknowledgement Feedback, Consensus Building, Influencing/Persuasion, Leading Without Authority, Motivational Events, Accountability, Urgency and Emotional Intelligence skills for Self Awareness, Patience, Compassion, Self-Regulation, Empathy, Social and Facilitation Skills. Strong skills in Facilitated Workshop Management, Meeting Management, Leadership Coaching/Mentoring, Leadership Style Modification. Skilled in implementing Team Building Culture/Team Collaboration via the use of Team Structuring, Team Charters, Team Ground Rules, Team Environment/Team Workspace establishment utilizing Team Building Techniques/Exercises, Team Building Activities and Games, Team Motivation Events, Team Building through Rewards and Recognition. Knowledgeable in Team Development Behavior Models such as Tuckman’s Ladder, Team Empowerment, Individual and Team Autonomy, Team Performance, group or individual 360 Assessments. Knowledgeable in creating a waste elimination passion via Process Delay Elimination mindsets. Skilled in blending Organizational Change Management Theories such as MCkinsey-7S, Kotter’s Theory, Theory Z, Vrooms, Maslow’s, C Jung, Theory X-Y, Herzberg, Mc Cleland philosophies. Excellent skills as a Visualization Communicator, Reading Non-Verbal Gesture, Voice Tone Response to detect co-worker emotions. Skilled in Stakeholder Identification and Stakeholder Engagement  Modeling techniques such as Power Interest Grids, Power Influence, Salience Modeling, and Influence Matrixing. Servant Leader in helping teams to establish their Decision-Making approaches using Decision-Making Techniques such as Multi Criteria Analysis, Decision Trees, Weighted Ranking /Scoring, Nominal Group Technique, Fist of Five, Force Field Analysis, Delphi Technique, Real Options, Democratic, Autocratic, and Decision Matrix’s/Tables. Comfortable in use of individual personality assessments using Personality Profile Assessment such as Myers Brigg, DiSC True Colors, Whole Brain Thinking, Social Style, Carl Jung Theory of Psychology Types in order to leverage individual personality traits. Strong capabilities in performing Structured and Non-Structured Interviews, Technical Skills Ability Assessment Test, Attitude Surveys. Servant Leader in supporting/resolving Individual or Team Conflicts with a keen acumen for various Conflict Causes, Conflict Resolution Techniques and Conflict Management Strategies. Skilled in Cooperative Game Theories, Management by Objectives Theories, Diversity, Inclusion, Equity/DEI sensitivities. Skilled in Cultural Competencies for In Seat or Virtual Team Leadership, Negotiation, Group Coaching/Mentoring, and promoting Team Transparency.

Education and Professional Certifications Offered

·       MBA, Technology Management, University of Phoenix 2003

·       BS, Electro-Mechanical Robotic Technologies, Siena Heights University 1990

·       Associates Degrees in Liberal Arts, Robotics and Fluid Power Technologies 1982

·       Certified Project Management Professional (PMP) PMI

·       Certified Agile Certified Practitioner (ACP) PMI

·       Certified Professional Business Analysis (PBA) PMI

·       Disciplined Agile Senior Scrum Master (DASSM) PMI pending

·       Certified Business Analysis Professional, (CBAP) IIBA pending

·       Certified Six Sigma Black Belt (CSSBB) ASQ

·       Certified Master Black Belt Booz Allen Hamilton

·       Certified Supply Chain Professional (CSCP) APICS

·       Certified ITIL 4 Foundation Practitioner Axelos

·       Certified Information Security Professional (CIAPT)

·       Certificated Oracle 11g Database Administrator GIT

·       Certified Cisco Network Associate (CCNA) GIT

·       CISSP and CEH Information Security Certifications pending

·       Agile Certified Scrum Master EXIN pending

·       Dev Ops Master EXIN Pending

Certified in over 50 additional technical areas including Mechanical-Electrical Engineering, EHS, LSS, Logistics, Systems Engineering, Supply Chain, Value Stream Mapping, Design for Assembly, Design for Manufacturing, and Procurement Disciplines.

Course completion certificates in various Programming and Scripting Languages such as SQL, HTML-5, CSS, JavaScript, Java 2E, JavaScript, XML, PHP 3.0, Python, JSON, J-Query, Perl, ASP.Net, ADO.Net, Ajax, Visual Basic Script, VB Net, SOA Web Services, and C++.

Current/Previous On-Line/In Seat Adjunct Professor or Certified Instructor for Global Information Technology-PMI, Davenport University, University of Phoenix, ITT Technical Institute, NetCom Learning, I-Cert, EZ-Certifications, Sprint Zeal educational institutions.

Work Experience

Global Information Technology

8/2015-Present

Project Manager/Business Analyst/Agile Coach/Scrum Master/T-Skilled Generalist

·     Remote and on-site Consultant to various small to medium-sized companies serving in a variety of hands on consulting and temporary leadership/management roles for wide variety of small-scale projects and technical upgrade domain projects. Projects include establishment of client initiatives for development of Project/Agile Management Cultures, PMO Policy/Procedure Establishment, ITIL Service Support Deployments. Coached and mentored various Solution Architect/Architectural Governance Framework such as TOGAF, DODAF, Poldat, and Zachman for Governance of Infrastructure, Data Management and Business Processes Management.

·     Served as ERP Solution Implementation/Upgrades/Deployments specialist for Mid-Size ERP Solutions such as Microsoft Dynamics, Larson, Infor, QAD and their associated sub modules.

·     Project Manager/Business Analysis and Agile Coach for Home Grown Business Process Application Developments/Implementations/Upgrades, Infrastructure Upgrades and Security Enhancements for Business Processes such as Machine Tool Management, Test Environment Scheduling/ Data Collection/Reporting, Corrective and Preventive Action, Issues and Rick Management Tracking, Office Supply Inventory Management, Housekeeping Tracking/Management, Plant Floor Operator Documentation, Time Study Management and various other Business Processes were COTS applications did not meet specific customer data tracking and revision level needs.

·     Consultant for various PMIS solutions implementation such as JIRA/Confluence/Trello, Asana, Base-Camp, Wrike, Slack Document Organization/Version Control/Configuration Management Systems, Software License Management Solutions.

·     Performed On Site and Supplier IAM Information Security Organizational Assessments, Enterprise Wide Physical/Transactional Security Assessments.

·     Consultant to various companies for the Deployment of Enterprise Wide LSS Deployments/Re Deployments and Continuous Improvement DMAIC Project Assessment, Project/Kaizen Creation with Project Status Tracking and Reporting to Customized to Organization uniqueness’s

·     Responsible for development and launch of a GIT integrated Salesforce IVR, CRM, Service and Marketing solution to serve as the foundation for Global Information Technology/Agile Tech Labs business processes to manage all customer interactions using the Saleforce platform. Solution capabilities allowed company to launch new business for Call Center and Help Desk Services for GIT as well as Small to Midsize companies.

·     Consultant for Agile/Scrum/DA/DSDM, DevOps awareness training to IT staff. Created and provided Awareness training of DevOps applications/automation tools used in both application code creation/testing, and deployment of  Agile project management frameworks utilizing ITIL service frameworks.

·     Developed and deployed a GIT specific Cross Functional Training product offering with over 120 Cross Functional packaged course offerings that included opportunities for obtaining various higher level Professional Technical Certification in Multiple Project Management/Agile frameworks, various IT Technical Domains including various Programming Languages, IT Security, CISSP, CEH, IT Databases, Application Development/Testing, IT Infrastructure, IT Architecture, Business Process, IT Testing, IT Service Management, Machine Learning, AI, Application/Computer Forensics, IoT, and Cloud Services such as Microsoft Azure, Amazon Web Services and Google Cloud Service Platforms

Consultant to General Motors of assessing, developing business cases for the implementation of a Team Center Based Enterprise Wide Product Estimating Solution’ leveraging my Tacit Knowledge of multiple product development and manufacturing processes. The Siemens Team Center TCPCM application required the collection of tacit knowledge extraction from over 365 GM Product Cost Estimators worldwide to populate the solution, integration to Existing GM Procurement Solutions for product /tool cost historical data and the PLM Team Center for Rapid Lightweight 3D CAD Models used for viewing Product Dimensions, Material Usage Type, Product Weight, Product Coating Type/MSDS Information and Product Test/Inspection techniques in the Product Development and Production Environments. Project encompassed the deployment of a new Product Estimating Module to streamline product cost estimating business practices for Product Engineers/Procurement Specialist, Packaging Specialist, that were previously manually based from Excel Spread Sheets and Individual Cost Estimator personal develop historical databases of key process cost, tooling/gauging cost, Packaging/Logistics, Material Handling Cost and induvial Point of Manufacture Fixed and Variable Cost Information. The TCPCM application capabilities included a cost estimating for all GM Product/Tooling Cost Management activities to replace a wide range of manual disparaged product cost estimating techniques/methodologies and historical knowledge information that where cost estimators were using emails and individual estimator home-grown Excel unstructured data spread sheets that resided in Cost Estimator Desktops/laptops. The existing cost estimation development process utilized a manual, email based disconnected distribution/collection of data from internal Data sources such as GM Product Engineering, GM Procurement, GM Packaging/Logistics. GM Financial Management organizations. Project included the development of a Business case and Business Benefit assessment and project deployment lifecycle road mapping. Project plan included strategy creation of how to elicit and manage sources of disparaged data, information flows, and non-existing interfaces/integrations into other enterprise business process applications and data repositories.  

·     Scope of General Motors project included providing a integrating the TCPCM application/tool with existing Siemens 9.1 Team Center PDM/PLM solutions that maintained corporate-wide BOM, product engineering attributes data from Siemens 9.1 Team Center 3D CAD Catia V4-V5  environments, GM Internal  Product Volume and Product mix Solutions, PLM Engineering Change Processes, Procurement Cost Estimating Request for Quotation processes, to serve as integrated corporate knowledge base to establish target component piece or sub assembly prices for all worldwide vehicle platforms individual component, sub assembly or assembly individual Piece Cost. Solution also included Vendor Tooling cost estimates and database of historical data used by GM Purchasing in the negotiation with GM supply base contracts.

·     Project Manager on a short (4) week project with Pratt and Whitney to coordinate the component/unit and enterprise end to end testing of Pratt and Whitney Siemens Team Center 10.1 environment using HPQC 10.1/ Micro-Focus application testing solution. The Test Planning and Testing efforts were performed to validate the functionality for the launch of Pratt and Whitney ITAR Import/Export compliance capabilities to their existing Siemens 10.1 PLM/PDM solution to meet government defense industry, DOD import/export intellectual property compliance requirements.  Activities included defining and programming the application test Script creation. Application Testing Validation that was completed in a little over 1.5 months which enabled Pratt and Whitney to return to being able to re-outsource over 70% of their Product Engineering activities to global design providers that had been restricted by the DOD due to PW not complying with Government ITAR Regulations for intellectual property. The project enabled PW save more than $1B yearly by returning to their previously used Product Design outsourcing model.

·     Work at Ryder Transportation Service to identify and define the vision/scope for customization efforts needed to deploy a home grown TMS Transportation Management Solution to replace the functionalities in individual Ryder location-based Desk Top Transportation Management and Payroll Solution called RD2K in all Ryder distribution, cross docking and Just in Time, Kanban support service business.

·     Ryder project scope included conceptualization and transition planning of the current ILMS solution to perform the functions of fourteen (14) disparaged Ryder Solutions used for estimating Supply Chain Transportation Movement, Distribution Management, Warehouse Management, Truck Cubing and Route Optimization, into an enterprise integrated ILMS application and data warehouse/marts.

·     Key Integrations included combining Ryders ILMS to other individual based Logistic Management System for Route Optimization solutions such as Appian, Trans molder, and Lam-soft to have the ability to perform integrated real-time dynamic route planning and route changes with the Ryder Over the Road Trucking Fleet

·     Ryder project scope included the replacement of legacy in house facility and trucker time tracking systems utilized in the current RD2K solution to a ILMS backend payroll processing and payroll integrations to SAP 6.0 HCM payroll module.

·     Project scope included defining the integration requirements of Ryder’s ILMS solution from multiple disparaged Ryder In House Billing and Invoice processes into a single process.

·     Served as Project Manager Consultant to a 3^rd party supplier, ID.me for Sentara Healthcare and Price Waterhouse Cooper as a potential subcontractor source for the implementation of a Single Sign on and password IAM solution that interfaced with multi-module Oracle ERP solutions and EPIC Healthcare Management System integrations for all Sentara Healthcare locations. The project concept was to communize for medical personnel with a common Login and Password to access the various applications used by Doctor, Medical Specialty, Nursing and Pharmacy Staff that existed at Multiple Sentra Locations

The project required the conceptualization of a solution that would resolve access and authentication constraints in various Sentara healthcare information management and networks to allow single sign-on, identity/authentication, application access and automated provisioning into Sentara multiple facilities, applications, and systems used by doctors and other health care professionals located in various hospital ·     locations that currently required multiple network/application User Name and Password with Manual  provisioning practices.

Prolim Global/East-West Industrial Engineering/Key Safety Systems

6/2014- 4/2015

Sr. System Analyst/Solutions Architect/Sr. Program Manager/Business Analyst/Master Data Manager

·     Solution Architect to CIO leadership team at Key Safety Systems for the Initiation, Planning and Executing Phases of deploying QAD-EE, QAD-EAM and QAD Cebos Sub Modules across the KSS enterprise replacing over16 standalone disparaged ERP solution including Legacy QAD 8.5 Environments, Glovia and Chess ERP solutions into a single QAD world-wide deployment environment.

·     Implemented Architectural Governance planning using TOGAF Architectural Frameworks guidelines for hardware, application, business processes for new cloud-based solutions such as PLM ARAS, QAD Core Modules, QAD Supplier Portals, EAM and establish of a Tool Management solution capability that previously never existed in the EAM Module.

·     Established process and techniques for capturing all organization Structured/Unstructured data sources of information into Master Data Management MDM approach. The solution directly interfaced to KSS\ARAS PLM Solution. and non-existing repository of Unstructured data included all manufacturing, operator, material control, gauge, MSDS, packaging and inspection plant floor operator Instruction documentation.

·     Elicited and collected requirements to write various SOW/Themes/Epics/ User Stories/Use Cases and SLA requirements to support a mix of 3^rd party capabilities for in-house application development, infrastructure support and solution upgrade enhancement activities as part of the ERP System Migration.

·     Key Safety system project included the rewrite of corporate policies, procedures, and generating SOW for ERP and Integration Partners, the revision of all EDI transaction interfaces and the creation of the organization's Information Security Strategy assessment to comply with an array of Supplier and Customer Information Interface Security System to ensure KSS Security systems and practices were audited for  compliance to Infosec 27001, Cobit 5.0 and IAM frameworks for all supplier to Caterpillar Data Sharing Interfaces.

·     Lead a team of SME in the development of Business Process Run Workbooks, Work Instruction, and writing of Test Scripts used to configure/test the new ERP and EAM solutions and their functionalities

·     Consultant to lead the integration and deployment activities for connecting EWIE Legacy ERP applications Legacy Envision ERP solution and business processes solutions into an integrated Oracle 12.0 ERP solution for Caterpillar.

·     Provided leadership and project management support for EWIE, that was sourced with taking over the procurement, inventory management and distribution of all Caterpillar Facilities Non-Productive Material, Supplier and In Plant MRO Cribs in their East Peoria Manufacturing Campus. The solution included implementation of a Tooling Management Solution that was Integrated to SAP EAM-Maximo Solution so there was interconnective of all EAM solutions and inventory management, ordering across the campus which required the integration of these solutions into Caterpillars SAP-V6 Procurement Material Management and Ordering environment

·     Set up a Caterpillar unique IAM-InfoSec-27001 Information security audit model and establish a process for on-site supplier audits for all Caterpillar Non-Productive material suppliers to be authorized to access Caterpillar SAP ERP Applications for MRO Ordering and MRO Inventory Management solutions to streamline and provide transparency of Caterpillar solutions for their supply chain partners for the Supplier replenishment of MRO supplies similar to the same process used for Product Material Monitoring and Ordering .The solution allowed monitoring of some suppliers MRO inventory levels including the ordering, delivery, labeling, and receiving processes for those MRO suppliers.   Project resulted in some cases over 50% downtime reduction improvement by having the right supplies, at the right time for changeovers, which allowed smaller batch sizes for product variations being made on the same equipment. The solution grew in scope to deploy the solution at all Caterpillar East Peoria Campus  manufacturing facilities each making unique Products or Components primarily through changeover readiness improvement their complex CNC machining centers and process by ensuring the correct MRO replacement of cutting tool supplies existed at the different building on the campus to ensure at individual machine product changeovers, had correct MRO tooling supplies that supported production manufacturing operations at the right time, in the right quantity with the correct machine tool for product/tool change over for machine tool assets configuration/design. The solution also provided the ability to monitor the use of tools for reuse of the tool by controlling and monitoring used tool wear MTBF-MTTR tracking that was manually occurring at Caterpillars CNC Machining Centers so they could be refurbished for reuse at Caterpillar Machine tool repair supplier partners. 

Incoma LLC/Johnson Controls Inc

1/2014- 5/2014

Program Manager/Business Analyst/Special Projects

·        Consultant that was flown into JCI Holland MI facility daily to serve as a Program Manager to lead the planning and implementation efforts for JCI’s Divestment of (2) 1.5B/Year in revenue businesses that Johnson Controls Automotive previously bought through a series of previous acquisitions. The businesses JCI sold were for electronic surface mount circuit board manufacturing and vehicle headliner manufacturing.·        Scope of Work included defining the scope for the separation of Infrastructures, Applications, Databases, Software Licenses that JCI owned to allow JCI and the (2) new non JCI companies the use or asset transfer of these solution for post divestment functionality so that the JCI common set of solutions, were separated into (3) separate solutions for JCI and the (2) separate acquisition partners (1) for printed circuit board and (1) for automotive headliners into three separate entity solutions.

·        Transition of Infrastructure, software applications, software licensing and application provisioning included over 350 Core Engineering Application such as Siemens Team Center 10.0/Enovia PLM/PDM Engineering solutions, and PLM integrations to both SAP-QAD ERP solutions. Project included over 350 individual supporting engineering application licenses to support the total $2.5 Billon divestitures to Visteon Corporation (Electronic Product Development/Manufacturing and Modis Corporation (Headliner Product Engineering and Manufacturing Processes)

·        Example of engineering solutions being transition in the divestiture included all Product Development solutions Siemens including Teamcenter 10.0 solutions for Engineering Data Management, Homegrown Engineering Process Management Applications, Home Grown Product Costing Applications, CAD Catia V5 Authoring Applications, CAD Data Transfer Applications, OEM 3D CAD Collaboration Solutions, IMDS-Materials Compliance, CAE Engineering Analysis Applications, Process/Product Simulation Applications, Lighting, and Optic Design Applications, Program and Product Financial Management Applications such as Metrix, PMIS System such as Clarity, Product Validation /Testing Applications, Surface Development Applications, Fabric Pattern Cutting Applications, CNC Machining/Prototype CAM Applications, Benchmarking Applications and Siemens Team Center Visualization applications.

·        Project Included transition road mapping affecting over 30 JCI facility across (2) Johnson Control Automotive divisions from the total of 170 worldwide manufacturing plants that were impacted by the divesture.

·        Planning and road mapping including JCI separation from enterprise-wide SAP, QAD ERP System, Siemens Team Center PDM/CAD Data/File Management Solutions and, Siemens Plant Floor MES Solutions to the purchasers of the JCI divested businesses

·        Divestiture and solution separation efforts included Project Management and IT Service Management tools such as Service Now, CA Clarity, Changepoint, and HPQC tools

Genoa Employment Services/BCBS of Michigan/Powerbase Inc.

08/2013 – 11/2013

Sr. Program and Deployment Manager for All Product Pricing and Quoting Infrastructure and Application Enhancement Projects

·     Crisis Management Project Manager to resolve Access Management and Authentication of over 50 disparaged home grown and COTS solutions into an integrated Business Process Information Management solutions that supported the rollout of all of BCBS end to end Insurance business processes solutions that were been being modified to support October 1, 2013, Obama Care Health Care Regulations that required Health Care Insurance Providers to offer insurance policies to individuals in lieu of the large group policies that BCBS had previously offered as their product.

·     Served as Business Process Integration troubleshooter to understand the integration requirements of various BCBS home grown and COTS insurance applications that were used for Prospecting, Product Management, Pricing/Quoting, Billing, Coverage Assessments, and Financial Collection system to support various Obama National Health Care Reform government mandates that affected the Enterprises Applications and Supporting Infrastructure.

·     Analysis outputs included the identification and analysis of all Existing COTS Applications and Homegrown Application development efforts of existing business process solutions/workflows that were being modified to be capable of supporting both individual customer and group insurance policy estimating /purchases. However  BCBS had neglected to account for data sharing and interconnectivity between 50 legacy BCBS applications with their new modifications for single person coverage. The project evolved to included identification of all  primary data sources and setting up a MDM strategy and data collection process to collect all Enterprise Data to understand the scope of the additional modifications needed of these 50+ applications to support individual insurance policy products into the existing infrastructure for Data Access, Data Transfer and Data Sharing

·     Project scope and define requirements included modification of adjoining existing networking interfaces of BCBS Infrastructure and Business Process Solutions including all interfaces into National NASCO reporting solution, and to place all integration work efforts into a overall project management approach for the connectivity and interface of all internal and 3^rd Party solutions where business process outsourcing had occurred to support the individual insurance coverage mandates/products.

·     Participated and facilitated numerous workshops where the Agile Scrum Lifecycle approach was being used for the Application Enhancement projects that were being developed/modified to support individual and group coverage products to now include the integration and interfaces of these solutions. 

·     The project required the development and collection of interface and Integration requirements for all Enterprise hardware and business process software into a single infrastructure, physical application architectural diagrams, Business Process and Data Architecture using BCBS Functional Group IT Shared Service model.

The BCBS Shared Service operating model was the reason for the missed integration and interface requirement as the shared services where being managed as separate functional silos/centers of expertise. Examples of  some of the disparaged Service support groups included work activities and corresponding solutions, including but not limited to,  Unified Customer Service Solutions, Customer Support, CRM-IVR Operations, Data Center Services, Infrastructure, Support Services, System Integration, Solution Service, Application Architecture, Database Management, Application Lifecycle Management, EDI Systems, Voice Network, Voice services, Testing and Operations Support, Technical Engineering Services, BI, Enterprise Data Warehouse, Computing Engineering, Web Engineering, Integration Architect inner-operability/data transfer/ integration and network security assessments.

Bartech/Delphi/Powerbase Inc

04/2013 – 08/2013

Project Manager/BA for QAD, SAP and Non-SAP Application Enhancements, Infrastructure, Database, Service Partner Transition, and Integration Projects

·     Project Manager to develop requirements and plan for the transition of transferring an offshore global service provider for QAD 9.0 Mfg. Pro ERP applications/sub-modules, EDI Interfaces, Batch Management activities, Web-Based Portal Applications, Progress Databases, and Supporting Network and Application Infrastructure to Delphi current ITSM Service Providers due to a recent Acquisition/Merger by Delphi that impacted over 15 product engineering and 180 manufacturing facilities worldwide with most businesses facilities and products primarily produced in Asia and South East Asia

·     Lead the requirement gathering and launch of a cloud-based Microsoft Outlook Exchange environment serving all 180 worldwide Delphi facilities and 175,000 Delphi employees with MS FOPE and McAfee DLP Security Applications and supporting infrastructure.

·     Developed and deployed various 1 off business process solutions to accomplish process improvement for providing Delphi technical data created internally to and from Delphi component supply chain partners.

·     Responsible to rewrite or write new ITIL/PMO project management processes that were used with Delphi Service providers/suppliers to streamline and capture critical technical information transfer between multiple IT Service providers that were managing applications/application development, infrastructure, IVR-Phone systems, and databases with separate service providers

·     Wrote the SOW and MSA for 3^rd party ITIL based service support activities to support the future transition of QAD 8.0-9.0 to QAD EE/cloud, SAP 3.1 and 4.6 ERP Environment to SAP ECC 6.0.

·     Scope of work included making suggestions and enhancements, tool/techniques to improve PMO and Program Manager that were primarily Predictive/Waterfall based into a standardize SDLC using Agile/Adaptative project management approaches utilizing ITIL 3.0 Governance practices processes and procedures to stream line and put into place rapid and standardized transition actives using defined processes and tools for future planned divestitures, acquisitions, and mergers.

·     Served as overall Project Solution Architect to coordinate with Cap Gemini and Deloitte Consulting to develop Current State and Future State road map and requirements to transition all current Delphi SAP V3-V4 ERP Environments for over 180 World Wide Delphi facilities from existing SAP 3.1/SAP 4.6 and QAD 9.0 Mfg. Pro environments to SAP ECC 7.0 solution including a complete suite of SAP Sub Modules such as PTP, OTC, DTS, CTP, GTS, APO, FTM, SNC, SRM, MDM, PI, BO-BW, including Siemens PLM CAD Data and Product Attribute data.

·     Managed team of TCS on-site and offshore application developers for application enhancement tickets including ABAP Programmers, Basis Administrator, and application configuration personnel

Transition standardization practices included requirement elicitation/generation, project scoping, and reuse/cloning of over 100 homegrown applications used for various MES activities, Mobile Data Exchange, Engineering Bill of Material Database Interfaces, that were part of the legacy environment to be converted and integrated into SAP ECC 6.0 and SAP MES solution for Delphi’s plant floor. Project Management tools used included uses of HP-PPM, Clarity, MS Project, Changepoint, HPSM, and HPQC tools. 

HCL/Consumers Energy/Powerbase Inc.

03/2012 – 02/2013

IT Service Delivery Manage/ Sr. Program Manager for All SAP and Non-SAP Application Solutions

·     Served as both a Servant Leader Project Manager as a IT Service Delivery Manager managing a team of 100 people both on-site and off-shore, based out of India.,

·     Project included the transition of all currently performed in house application and infrastructure support, which was being accomplished with Consumers Energy employees into a single source ITSM provider, HCL, for taking over all Consumers Energy IT Application and Infrastructure and ITSM support operation aactivities.

·     Project Service support transitions included SAP ECC 6.0 core and submodule enhancement upgrades and over 150 Non-SAP business application enhancements.

·     Managed Agile software development lifecycles and project artifacts for SAP 6.0 FICO, FICA, DM, CRM 7.0, BI/BO MM HR, SCM, SRM, HCM, QM, PM, SD, PPM, WM, and an assortment of over 150 other Non-SAP ERP applications such as Genesis IVR, CMR, Hyperion, for enhancements or upgrades.

·     Built sustainable Problem- Solving culture for resolving service tickets reducing their backlog of open tickets from over 300 daily to less than 30 daily that could be easily prioritized by Consumers to ensure we were working on the highest priority tickets that were impacting their business. ·     

Scope of effort included re-engineered and re-redeployed CE ITIL V3 service framework, HPSM ticket management system, Application Enhancement Processes to handle enhancement change request through a demand management system using a Lean/Kanban Agile approach to more efficiently, assign ticket task, ticket tracking, and closure of  production incident/problem tickets with streamlined enhancement tickets for work that required under 75 manhours for all ERP and Non-ERP business process applications, network changes, application changes, interface changes, data sharing changes, database changes.

·     Implemented a standardized release and CCB for accessing all changes and change test validation process into a standard SDLC/Agile Technical deliverable set of requirements for all projects and change projects being supported.

·     Eventually achieved over 75% improvement in change and incident ticket closure and near 99% SLA performance compliance across all incident problem ticket severity levels.

·     Coordinated major application project deployments and data migration effort for the deployment of Consumers Energy DM Device Management Smart-Grid Technologies

·     Reduced end-user ticket generation by over 50% by resolving reoccurring ticket problems with sustainable problem solving for, application enhancement or problem resolution ticket closures and, improving core application High Availability scores to over 99% and reduced by 80% off-shift batch core application run failures by 90%

·     Short-term crisis Project Manager for Ulta Beauty Retail Stores for launching SAP V6 POS application upgrades to nearly 600 POS locations.

·     Establish a PMO and Agile Product Development process in the Ulta organization for better management of IT application enhancement projects. Set up Application and Infrastructure Integration Testing effort governance practices, improving the test organization testing capacity by over 40%.

Autodesk Incorporated

11/2011– 03/2012

Project Manager – BA for PLM

·     Served as the PM-BA for Agile SDLC management of Agile, TDD, FDD, JAVA-based software development team to collect and define requirements for the development of new Autodesk 360 PDM-PLM PLM-Vault Solution for multi-industry use that integrated their existing Advanced 3D CAD Model Solutions, BOM Solutions, Configuration Management Solutions, Product Data Management solutions into a single integrated Autodesk application.

·     Developed specifications and requirement traceability documents and lead Agile teams for the creation of a Java-based cloud- based solution called PLM 360. Provided visual concepts for the Autodesk Solution that would have the functionality to manage Product Data, Product Attribute Data, CAD Files, Vendor Compliance Management activities and typically non structured data for APQP, PPAP, Manufacturing Floor work instructions, OSHA, MSDS, Quality Management System configuration controlled artifacts, such as ISO-9001, ISO 14001,OSHAS 18001 Polices/Procedures and configuration controlled part number and part number associated documentation transparency to organizations supply base for supplier issued documentation to support APQP and PPAP supplier documentation reporting requirements.

·     Requirements collection for software development effort also included proving UI/UX solution that were CMII L2 Change Management complaint tools and processes. The software development effort included the creation of  Quality reporting and tracking processes such as CAPA, RMG, Warranty Management, and International Environmental and Safety Compliance requirements including ROHS, REACH, WEEE and ITAR Export Control Regulations for Intellectual Property Protection

·     Served on a team to define requirements for third party Middleware Software providers such as the IBM Cast Iron, IBM Web-sphere, and Informatics products utilizing an expert team of third-party application integrators to generate integration data links/API between Autodesk PDM-PLM 360 platform and ERP solutions such as SAP, Oracle, Infor, Microsoft Dynamics, QAD.

Kelly Services/Lean Transformation LLC/Bombardier Aerospace

9/2010– 11/2011

Project Manager – BA and Process Improvement

  ·     Coach and Mentor to Bombardier Aerospace staff and their suppliers by facilitating organizational cross-functional workshops for teaching the organization how to deploy APQP Advanced Product Quality Planning, PPAP Production Part Approval Process for all Bombardier Internal component or sub component manufacturing facilities and Supplier Chain Partners.

·     Served as Business Analyst to collect and develop the requirements for the development of In House designed PLM application using a .NET framework to manage all Yazaki worldwide Product Engineering BOM, Change Management and Component information for Yazaki wiring harness systems and connectors.

·     Business Process Analyst and Process Consultant for Kelly Services to define, process map and identify process issues to improve current NPM Net Profit Margins averaging .015 % from of $5Billion in annual Sales Revenue.

Discovered and eliminated primary cause of Profit Margin issues inside one of Kelly’s home-grown legacy cost estimating solution that was mistakenly changed in the pass by Legacy Management. Project included development of simplified end to end process and information flows from 5 disparaged functional silo organizations, a few innovative application enhancements and automating some manual business process allowing Kelly Services to change organization financial objectives to increase NPM from 1.5% to 5%, The solution fixes included reeducation of cost estimating activities to over 4000 Branch Offices.   

Jacobs Technology/Booz Allen Hamilton

05/2006 – 9/2010

Lean Six Sigma Process Improvement/Program Manager/Solution Architect

·     Served as a Program Manager/ Technical Architect and MBB to design, deploy and implement a DODAF-TOGAF- compliant governance framework for the use of a PTC Windchill PLM Solution and DOD homegrown Java-based MEARS PLM Application/Infrastructure solution that would be the single source of key master product data used in over 35 legacy DOD applications used to manage other business processes.

·     Project included integration of the PTC Windchill solution into newly implemented SAP ECC 6.0 Core and sub-modules such as PP, MM, WM, QM, PP, PPM, BI/BO, SRM via the integration of PLM product data.

·     Project required the identification and differences between the Legacy Mears PLM Solution and three different PLM solutions including Siemens Team Center 8.0, SAP PLM, Oracle Agile PLM and Windchill PTC solutions that were being used in the different branches in the US Army, US Navy/Marines, US Airforce.

·      Generating company

·     Project leader, subject matter expert and business process consultant for full lifecycle deployment of SAP R3 based Enterprise Resource Management for Army Logistics Modernization Program (LMP) and the various SAP sub module FM, MM, SCM, HCM, QM integration, with enterprise wide product engineering and change management configuration control and Windchill PLM system for US Army Ground Combat Systems TACOM Acquisition Center

·     Served as Enterprise MRAP-MATV-FOV Configuration and Program Data MDM Manager for Product Data to be used across the legacy ERP and PLM application that supported the $50 Billion investment in MRAPS for the US government made by (5) defense contractors for various MRAP product versions.

·     Subject Matter Expert to deploy an enterprise wide PTC Windchill Product Lifecycle Management (PLM)/ Product Configuration control solution to manage product data, engineering, and software change management for the Mine Resistant Ambush Protected (MRAP) and MATV Military Vehicle Platforms

·     Responsible for MRAP and ATV Enterprise product data and configuration/data management coordination responsibilities include writing CDRLs and revising DIDs control and management of various Military data packages, software data packages, contractor DID-CDRL for Product data deliverables, and contract technical data submittal surveillance compliance for five (5) major DOD contractors

·     Established (MBD) Model Based Definition attributes and modeling requirements of various 3D CAD Modeling systems, including Pro-E, UG, Catia with various major defense contractors for 3D CAD model management and enterprise usage.

·     CM/DM responsibilities included the identification, development, optimization, and manual, semi auto or automation of data streams into new SAP R3-PLM integration solution including organizational wide Configuration Management and Data Management Plan

·     Enterprise data and configuration/data management coordination responsibilities include control and management of various Military vehicle product engineering technical data packages, contractor CDRL data deliverables and contract surveillance compliance for five (5) major DOD contractors

·     Data and Configuration Management activities included the writing and development of contractual (SOW) Statement of Work Language to obtain proper data deliverables in the proper format, frequency and fidelity and configuration control needed to populate legacy and new SAP-R3 databases from the defense contractors.

·     SOW generation required to ensure all data deliverables and usage was in compliance to FAR, DFAR and ITAR, CDRL, Military Standards, Data Item Descriptions (DID), and Mil Specification-Handbook and performance specification requirements and the elimination of various conflicting or outdated SOW/DID and existing contract language for data acquisition for various types of DOD contracts including IDIQ, STS, CLS and CR contracts for military vehicles.

·     Established Software Configuration Control processes and procedures for the DOD CI-C4I GFE modernization program intended to integrate various disparaged war fighting hardware and software technologies into a single source integrated change control management system.

·     Wrote the Statement of Work allowing the US Army to buy their first ground combat vehicle solution utilizing 3d Models in lieu of the standard 2D model technical data.

·     “Hands on” Program Manager to establish full lifecycle business enterprise system requirements, for the purchase and launching and release for quotation packages, C-Level solution assessment for both SAP-Oracle technical proposals

·     Assessment lead to the eventual purchase/deployment of a green grass SAP ERP Business Enterprise Solution for Saudi Tel-com Telecommunications company in Saudi Arabia.

·     Project scope included the use of the various module capabilities and the integration of various sub modules into a single organization data management platform. Sub Modules that required configuration and business process establishment of these module capabilities included FM, FICA, CRM, MM, SCM, HCM, QM, PM, SD, PP, WM, TMS and Fleet Management ·     Saudi Telecom Project included the requirement to divest in (9) Saudi Tel-com joint venture partners that were performing all retail sales, distribution, and financial activities for Saudi Tel-com’s prepaid phone card business and manage this business using an Greenfield SAP Solution to accomplish this.

·   Saudi Telcom Project included adding various new Product offerings/SKU in the remaining retail outlets. Project included scaling of the solution environment to allow Saudi Telecom to expand its retail presence across North Africa and across Muslim based countries in the Middle East.

·     Saudi Arabia business enterprise solution included elimination of the former joint venture partners consolidated into a single business enterprise IT infrastructure that would support over 900 combined retail outlets, 30 distribution centers, 35,000 POS locations and 3000 employees with $4B USD/Year in Revenues.

·     Consultant to Airbus Industries C-Level leaders traveling to (24) Airbus engineering and manufacturing facilities throughout Europe for the re-deployment of a comprehensive Lean and Six Sigma process improvement program across All Airbus facilities that included facility LSS Maturity Assessments, LSS Deployment Roadmaps and Revised LSS Training program across the entire corporation.  Work included the assessment of all 24 Airbus plants and facilities worldwide, the development of lean six sigma deployment roadmaps for each of these facilities organizations and consolidation of all training materials, tool, techniques, and reporting metrics to be common across all Airbus worldwide facilities in reporting their accomplishment of their lean six sigma journey.

·     LSS Redeployment at each of Airbus manufacturing facility, product development locations identified $500 Million of low hanging fruit cost reduction opportunities throughout the enterprise.

·     Responsible to establish and internal Program Management Office for Citigroup Financial Services for software configuration management control and Software License Management to support over 300,000 international and domestic desktop/hand help device data sharing and software deployment activities. The Citibank environment of multiple previous mergers and acquisitions resulted in Citibank having to hold over $2.5 Billion in cash reserves to pay for pending lawsuits from Software Providers like Oracle. SAP, Microsoft etc. The road mapping of the problem resulted in Citibank to be able to free up over $2.5B in financial reserves, as well as develop a strategy and solution to properly manage their software assets in a structured LSM License Software Management solution.  The project results lead to the consolidation of 14 data centers into 4 data centers supporting all Worldwide Citibank Businesses to place their ligation efforts on hold through problem resolution and negotiation to obtain the proper licenses for many software solutions but primarily SAP, Oracle, Microsoft, applications there were part of Acquired companies and for Citibank to structure there LMS business practices and process for all future software acquisitions to ensure license compliance.

Ford/Chrysler/JCI/Oakland Community College Others

6/1979 – 9/2010

Additional Information of the Roles, Titles, Responsibilities , Work Experiences and Companies worked for between 6/1979-9/2010 are Available Upon Request Most work efforts were surround around building facilities, product development centers and design and implementation of robotic manufacturing automation processes

·     Part time instructor/educator during evening hours for various IT disciplines and professional certifications Include PMI-PMP, PMI-ACP, PMI-PMI-DASSM, PMI-PBA, PMI-PgMP, PMI-RMP, PMI-SP Certifications, IIBA-CBAP Certification, Axelos ITIL-4.0 Foundation and, various COMP-TIA Certifications for IT Networking, Application Development/Coding, Database Management, and Information Security.

·     Over 20 Years of previous experience that included the development and installation of over (20) first time robotic manufacturing processes automation applications, over 350 robotic applications deployed, the design and build of (6) Manufacturing Plants ranging from 20,000 Sq./Ft to 1.5 Million Sq./Ft and (2) Product Development/Testing Centers including all internal plant manufacturing processes, packaging/ logistical and material movement processes, supply chain management process, product development processes, environmental health and safety processes. During this tenure I managed the product development, product testing and launch of over 250 products used for automotive applications including, Body in White, Paint Shop, Trim, Chassis, Final, Engines/ Drive Trains, All Vehicle Interior sub-assemblies/assemblies, electronic circuit boards/infotainment, etc.

·     Over 15years of experience working on International projects for both physical product and IT system related activities and have lived temporarily supporting these efforts in over 15 countries throughout the world

Summary of Additional Cross Functional Technical Skills, Experiences, Capabilities and Knowledge:

·     Solution Architecture Knowledge and Skills Includes:

Enterprise Architecture, Governance Architecture, Business Architecture, Information Architecture, Data Architecture, Application Architecture, Technical Architecture, Security Architecture, Human Capital Architecture, Governance frameworks/models/standards including, ITSM-ITIL 4.0, DODAF, TOGAF, Zachman, Poldat,Cobit-5, Infosec, CMMI, PPM, ISO 27002, NIST 800-53, Automated Testing, Val-IT, Business Analysis BABOK, HIPPA, Sarbanes Oakley, BASIL 3, ISO- 38500, ISO 31000 PMBOK-V7, GAAP, Data Governance, SOA, MDM Governance, Database Governance, EDI ISO-9001, TS-16949, ISO-14001, AS9100,OHSAS-18001, APICS Logistic Frameworks, Packaging Frameworks, FISMA, ISMS, WC3, ANSI, DCAT, CAD/CAE,EIA-649, FNC, ASQ, Lean Six Sigma, etc.

·     Programming Language Knowledge and Code Development Automation Tools Knowledge Includes:

C, C+, C++, Python, Perl, PHP, Java, Java 2E, Java Script, J Query, JSON, Ajax, Visual Basics.net, SQL, MySQL, PL/SQL, T-SQL, SQL Server, HTML, XML, XSLT, ASP.Net, CSS, Boot Strap. Ruby on Rails, React, Full Stack Web. Source Code Configuration Control, Code Promotion, Code Ownership, Coding Standards, Code Documentation Programming Code Guidelines and Standards, Software development automation tools such as GIT, GIT-Hub, Ansible, Jenkins, Bamboo, Puppet, Chef, Selenium, Splunk, JIRA, Maven, JUnit, Nagios, Salt-stack, Apache ANT, Nexus, Sonar Cube, Docker, ELK, Kubernetes, Red Hat, Eclipse, Spring Boot, Spring Cloud, Microsoft Visual Studio. Cloud based solution including AWS Cloud, Google Cloud, Azure Devops.

·     Enterprise Infrastructure-Network Knowledge Includes:

Network Policies and Settings, Identity/Access Controls Provisioning, Network Provisioning, LDAP Access Management, Microsoft Active  Directory, Application Provisioning, Realtime Monitoring Solutions such as Solar-winds / Net-scout, Nagios, Protocol Provisioning/Configurations including Transport Layer Security (TLS), Internet Protocol Security (IPsec 4-6), Virtual Private Network (VPN),PKI Concepts, BGP, OSPF, IGRP, EIGRP, RIP, TCP/IP, FTP, MPLS, FDDI, SNMP, DNS, DHCP, UDP, Telnet-SSH, WSD, UDDL, DSL, HTTP / HTTPS (SSL), Frame Relay, ISDN, Secure Sockets Layer (SSL Broadband, DS3, T3, T1, PBX, IPT Routers, IP Sub-netting Practices, MAC Addresses, Firewall Configuration, DMZ Design/Planning, DLP Data Loss Prevention Approaches, Disaster Recovery Planning, Configuration of Routers, Switches, Load Balancers, Distribution Switches, Signal Boosters, Network Printers, Core and Remote site cable management/installation of Low-voltage Cat 3, Cat 5, Cat 6, Fiber Optics, Use of Network Consoles/Analyzers such as Cisco Works, HP Open-view, PBX Solutions such Vantage, Nortel, Norstar KSU, NEC, Lucent, Avaya, Data Center Migrations, Data Center Consolidations, SAN Storage Migrations, E-mail via Pretty Good Privacy (PGP)/GNU, High Availability Network Concepts and Infrastructure as Code Approaches.

·     Database Knowledge and Skills Includes:

Database concepting/sizing including Database Architectures 1^st, 2^nd,3rd tier, DMS Languages including DDL, DCL, DML, TCL, Database Selection for DBMS, RDBMS Databases, Hierarchical Databases, Network Databases, File Databases, Relational Databases, Cloud Databases such as AWS, Snowflake, Oracle, Microsoft SQL, Google Cloud Scanner, Centralized Databases, Distributed Homogenous/Heterogenous DDB, Database Models such as Relational Data, Semi-structured Data, Entity Relationship Models, Database Relationships of Higher Degree, Database Mapping, Object Based Models, ACID properties, Conflict Serializable Schedules, NoSQL Databases such as Mongo DB, CouchDB, H-Base, Big Table, Redis, Coherence, Non SQL Database Types such as Key Storage, Graph Database, Document Oriented Databases, Wide Column Stores, End User Databases, Object Oriented Databases, Database Schemes, Data Diagramming Techniques, Data Aggregation Approaches, Three Schema Architectures, Data Categorization Techniques, Event Modeling Techniques, Data Flow Diagramming Techniques, Data Dictionary Development, Data Quality, Data Integrity, Event Modeling Techniques, UML Modeling Techniques Database Modeling, Database ERD Creation, Database Data Normalization Techniques, Data Table Creation, Primary and Secondary Key Establishment, Master Data Modeling Concepts, Database Clustering Approaches, Database Replication Planning, Database Harding Approaches, Data Attribute Definition, Master Data Modeling Approaches, Database Virtualization, Database Cloud Transition, Data Warehousing, Data Mart, Data Cubes, Database ETL-EII Data Loading Approaches, Database Refresh Practices, Data Lake Approaches, High Availability Techniques, Database Logging, Database Transporting, Structured and Unstructured Data Management, Online Transactional Processing (OLTP), Online Analytical Processing (OLAP) Analytics, Data Volume Assessments, Data Acquisition, Data Integration, Metadata Concepts, Data Cleaning, Data Duplication, Distributed Data Sources, Classified and Unclassified Data, Business Intelligence, Single Point of Failure Remediation, Read Only Data, Read and Update Data, Data Extraction approaches with JDBS, ODBC, SQL, SQL Joins, SQL Data Types, SQL Clauses, Batch Processing, Caching of Data, Data Dashboards, Data Reporting and Report Generation, Ad-hoc Reporting, Crystal Reports, Tableau 2021.3, Table Data Retention, Data Purging, Database Normalization 1NF-2NF-3NF-4NF-5NF_BCNF, Bitmap Indexing, Query Processing, Parsing/Translation, Concurrent Transactions, Transaction Recovery, RAID Levels, Storage Hierarchy, Database Scripting, Hadoop Data Storage Concepts, Database Dev-Test and Prod Environments.

·     Application and Network Testing Knowledge Includes:

Test Case Planning, Test Execution, Test Analysis, Test Reporting, Test RACI Matrixing, Test Artifact and Retention Planning, Test First Approaches, Test Automation including Selenium, Micro Focus, J Meter, Test Classification, White Box, Gray Box, Black Box, AB Testing, Penetration Testing, Interface Testing, Test Script Writing, Test Result Defect Repair/ Resolution/Trouble Shooting, User Acceptance Testing, Load Testing, Usability Testing, Maintainability Testing, Static Testing, Smoke Testing, Reliability Testing, Replication Testing, Transition Testing, Dynamic Testing, Regression Testing, Connectivity Testing, Unit Testing, Component Testing, System Testing, Latency Testing, Vulnerability Testing, Database Testing, Database/Application Integration Testing, Manual Testing, Ad Hoc Testing, Acceptance Testing, Recovery Testing, Functional/Non Functional Testing, Manual Testing, Verification and Validation Testing, Performance Testing, Test and Inspection Analysis, Evaluation and Acceptance Criteria Testing, Portal and Protocol Testing, Disaster Recovery Testing, Performance Testing Readiness Testing, Cut Over Testing, Master Data Mapping Testing, Protocol Connectivity Testing, Test Defect Assessment, Test Defect and Issue Management. Testing tools such as Selenium, Microfocus, HPQC-Now Microfocus.

·     Information Security and Cyber Security Knowledge Includes:

Best Practices, standards, and incident prevention concepts utilizing CEH Certified Ethical Hacking/CISSP Best Practices, DLP Data Loss Prevention practices, Business Continuity/Disaster Recovery practices, Hacking prevention practices for Denial of Service Attacks, Hash Attacks, Brute Force Attacks, Social Engineering Attacks, Bait and Switch Attacks, Man in the Middle Attacks, Cookie Theft Attacks, Click Jacking Attacks, Cain and Able Attacks, Eavesdropping Attacks, Fake WAP Attacks, Keylogging Attacks, Password Cracking Attacks, Waterhole Attacks, Key Logger Attacks, Phishing Attacks, Trojan Attacks, Worm Attacks, Trojan Attacks, Back Door Attacks, Rootkit Attacks, Adware Attacks, Botnets Attacks, Zombie Attacks, Syn Flood Attacks, UDP Floods, Push Floods, ACK Floods, Spoofing Attacks, Session Hijacking Attacks, Sniffing Attacks, Malware Attacks, Data and Host Security Attacks, Firewall Attacks, RFID Attacks, Tcpdump Attacks, Bluetooth Attacks, Protocol Mapping Attacks, Network and Database Monitoring Attacks, Wireshark Attacks, Biometric Attacks, Knowledge of Computer Forensics Analysis Techniques, Conducting Enterprise Cobit 5, IAM Audits, DICAP Audits, NICAP Audits, Intrusion Detection Systems, Security Frameworks/Standards including NIST 800-53, ISO/IEC 27001, ISO/IEC 17799, ISO/IEC 15408, ISO/PAS 28000, NIST SP-800 series security standards, Physical Security Assessments, Risk Assessments, Selection of Security Controls, Various Cryptography/Encryption Techniques, Wireless Network Protection Approaches, Security Awareness Training, White Listing Activities, Application Development Security threats and mitigation

·     BI/BO/BW/Data Warehousing/Data Analytics Knowledge Includes:

Data Warehousing, Data Mart/ BI/BW tools such as Tableau, Power BI, for collecting and reporting organizational KPI data. Involved in the use of such tools as Cognos, Crystal Reports, SAP Net-Weaver, Oracle BI, SAS, Micro Strategy solutions. Knowledgeable in ETL Concepts, Ad Hoc Reporting, OLAP Analytics, Info Cubes, MDM-Master Data Repositories, Data Dictionaries, Transport, Transformation and Extraction Concepts.

·     Enterprise EDI Knowledge Includes:

Extensive experience in EDI Communication and Mapping, EDI Standards, management, and deployment of EDI Mapping for various customer deliver models, EDI translation services, customer and supplier Web Portals and ERP Service Support Transition and Maintenance activities using internal and third-party suppliers. Experience with EDI transactions such as 810, 850, 856, 862 and various other EDI standard. Experience with working with developers with over 20 unique customer product delivery requirements associated with EDI interfaces including but not limited VMI and VOI inventories, JIT, JIS, product delivery practices, virtual, fixed, mixed container and mixed pallet situations, Serialized Item and Lot traceability product identification and labeling requirements from numerous types of products manufacture or product distribution networks. 

·     Web-Common Portal Services and Middleware Applications Knowledge Includes:

MuleSoft, BizTalk, IIS, WebSphere, Amazon Connect,J Boss, Azure, Apache, Tomcat, iPlanet, Oracle Application Server, Oracle Http Server, JCAPS, Dell Boomi, Cast Iron, Oracle Fusion, and others Knowledgeable of core IT web SOA service concepts including consumer facing web applications, web services, data standardization, SOA Integration methods such as such SOAP, WSD, UDDL. Microsoft 360 Microsoft Exchange Email and Messaging Solutions deployments and DLP business rule engine deployments

·     MES Solutions Knowledge Includes:

Experiences include integration of MES application for serialized item tracking, forecasting, and Kanban order management. Other deployments included MES system connection to plant floor Equipment via PLC, gathering Machine Data for Factory Information systems used to track plant floor employee quality gate interactive reporting, production counts, downtime/OEE information, point of use material usage and reorder points, material routings from warehouse to production floor, and EDI interfaces to support various customer delivery models including Just in Sequence, Just in Time, Discrete Small Orders consignment, etc.

·     PLM and CAD Knowledge Includes:

PDM and PLM applications such Aras Innovator, Wind-chill/Creo PTC, Siemens Team Center 9.1, SAP PLM, Autodesk PLM 360, Oracle Agile PLM, Enovia and Arena PLM solutions and their associated 3D Cad Modeling packages including Autodesk Inventor, CATIA V 4-5, Pro-E, Solid works, UX 3D Modeling tools including the application attribute integration with these PLM and Product Change Management Solutions. Extensive knowledge of the Integration of 3D CAD PDM Data and PLM/MDM Data/Attributes for E-BOM/M-BOM/I-BOM, M-BOM, P-BOM for various products or complex systems including complex electrical mechanical and software integrated products. PDM-PLM involvements included customized applications for BOM's, explosion and enrichment of MDM data elements for Multilevel BOM, EBOM, MBOM & Service BOM and the management of those BOM Engineering Change Management activities as to how they affected the various BOM Types.

·     Ticket Management and Collaboration Solution Knowledge Includes:

Enterprise and individual business supporting solution management, deployment, enhancements for solutions such as Service Now, BMC Remedy, JIRA, Confluence, Trello, Wrike, Azure Dev Ops Server, etc., Clarity, Changepoint, HPSM.

·     Project Scope Skills Includes:

 Scope Modeling, Scope Management Planning, Scope Statements, Context Diagramming, Scope Decomposition Techniques, WBS Decomposing, Process Modeling with UML, BPMN, Sys-mil, RML Techniques and Standards,  Rules Modeling, Data Modeling, Interface Modeling, Domain Object Modeling, State Modeling Techniques, Feature Modeling Techniques, System Modeling Techniques, Functional System Analysis Technique, Maturity Modeling, Business Canvas Modeling, Product Value Analysis Capability Modeling, Capacity Modeling, Complexity Decomposition Modeling, Road Map Modeling, Complex Adaptive Systems Workflow Modeling, Concept Modeling, Sphere of Influence Modeling, Event Response Table Modeling, Minimum Viable Product MVP Concepts, Minimum Business Increment MBI Concepts Compliance Management Planning, Change Control Boards, Change Management Execution and Closure, Project Issue Management/Closure, Product Owner Identification, Configuration Management Planning, Version Control, Configuration Status Accounting, Configuration Auditing

·     Project Scheduling Skills Includes:

Project/Product Iteration Planning and Release Planning, Road Mapping, WBS and Work Package, Planning Package Creation, WBS Dictionary, Milestone Development, Project Activity Listing Technique, Project Task Sequencing/Scheduling, Iteration Scheduling Techniques, Activity Sequencing, Activity Dependency Analysis, Activity Duration ,Estimating, Activity Resource Estimating, Milestone Development, On Demand Scheduling, Network Diagram Creation and Analysis, Precedence Relationship Mapping, Schedule Variance Analysis and Response Execution, MS Project 2019, Gantt Charts, Transition Readiness Analysis, Cut Over, Rollout, Go Live Planning, Critical Path and Critical Chain Analysis, Network Diagram Creation/Analysis, Precedence Relationship Mapping, Task Dependency establishment,

·     Project Cost Management/Budgeting Skills Includes:

Project and Product Cost Driver and Estimating, Budgeting, Project Earn Value Management Analysis, Control Account establishment, Reserve Analysis, Funding Limit Reconciliation, Project Financing, Financial Ratio Analysis with NPV, ROI, IRR, BCR Cost-Benefit, Cost Driver Discovery and Analysis, Budget Creation, Monitoring, Approvals, Capital Budgeting, Basis of Estimates, Constraint and Assumption Analysis, Project Performance Report Generation

·     Project Quality Management Skills Includes:

Quality Management Planning, Quality Standards Identification, Quality Control Planning, Quality Control Analysis, Project Quality Analysis, Quality Metric Creation and Tolerancing, Cost Driver Discovery and Analysis Cost of Quality Analysis, Quality Auditing, Control Quality Concepts, & Quality Tools, Quality Error Proofing Techniques, Quality Standards and Regulations, Cause and effect diagrams, Scatter Diagram, Box Charts, Control Charts, Statistical Sampling, Customer Service Metrics, Problem Solving Analysis and Tools

Project Resource Management Skills Includes:

Physical/Human Resource Management Planning, Resource Optimization Techniques, Resource Smoothing, Resource Leveling, RACI Chart Creation, Resource Calendars, Resource Breakdown Structure Analysis, Workforce Management, Roles and Permissions Matrixes, Establishment of Team Charters, Team Ground Rules, Team Member Technical Assessments, Team Norms, Team Code of Ethics, Team Building Games, Team Collaboration Activities, use of Team Collaboration solutions including, Zoom, Jira, Confluence, Trello, Slack, Wrike, Mural, Smart Sheet, Asana, Microsoft Teams, Cisco Web X, T Shaped skills mentoring, development and coaching for core IT knowledge areas including Business Process, Application Development, Databases, Infrastructure-Networking, Information Security, Application Programming, Service Delivery and Management, Training Planning Training Content Creation, Course Instruction, Course Delivery Models, Certification Road Mapping, Baseline and Post Training Assessments, Training Delivery Management, Pairing and Coaching, Mentorship, Course Instruction

·     Project Communication Skills Includes:

Communication Planning, Communication Requirements Analysis, Communication Skill Assessment, Communication Models, Process Feedback Loops, Communication Methods-Push-Pull-Interactive communication techniques. Knowledgeable for recognizing hand/body gestures and Eye Contact Non verbal means of communication. Well trained in Emotional Intelligence Concepts

·     Project Procurement Management Skills Includes:

 Procurement Strategy Creation, Procurement Change Control, Vendor Management, Technical SOW Specification Writing, Contract Choice, Fixed Price, Cost Plus, Time and Material Contracts, Payment Terms, Claims Administration, ADR Processes, Price Negotiations, Point of Assumption Analysis, Contract Change Management/Control, Contract Clauses, Contract Closure, Payment Terms Promoting Cash Flow, Procurement Contract Type Selection Analysis for Fix Fee Price, Time, and Material, Cost Plus or Reimbursable, Capped T&M, Target Cost, and Incremental Delivery Contracting Mechanisms, Sharing, Ratios, Source Selection and Qualified Vendor Assessments, Contract Legal Concepts and Contract Dispute Resolution Approaches, SLA Service Level Agreements, LOU MOU, LOI, MSA, Make-Buy Decisions, Bidder Conference Coordination, RFI, RFQ, RFP, Change Impact Assessments, Supplier  Assessments, Source List Creation, Bid Conferences. Supply Chain and Logistical experiences included container cubing design/optimization, routing optimization, weight estimation, Cross over docking/Consolidation, Vehicle Carding, warehouse optimization and establishment of distribution warehouses/partners Implemented numerous international and local supply chain solutions for different transportation modes Sea-Air-Train-Waterway-Road utilizing Lead Time Reduction, Flow Improvement, Value Stream Mapping, and JIT and delivery JIS approaches, Vendor Management, Source Selection Criteria, Single Sourcing, Supplier Reporting, IP Protection, Accounts Payable, Terms and Conditions, Target Pricing, ADR Processes, Claims Administration, Point of Total Assumption, Supplier Audits, Supplier Lead Times, SOW-Specification Writing, Seller Proposal Evaluation, Warranty, SRM Supplier Relationship

·     Individual Plant and Enterprise Lean Six Sigma Skills Includes:

Deployments-Redeployments, DAMIC, Quick Wins, Project Chartering, Y=F(X),CTQ,CTC,5 Why, Lean Manufacturing Concepts/Tools, Cost of Poor Quality, DFSS Design for Six Sigma, DPMO, DPU, Root Cause Analysis, 5 Why, Fishbone, Cause and Effect Diagrams, Scatter Plots, Cause and Effect Matrix, X-Y Matrix, CRUD Matrix, Quick Changeover Analysis, Tolerance Establishment, Sample Planning, Quality Precision and Accuracy Assessment, Process Compliance Analysis, Process Capability Analysis Cp, Cpk, Pp, PpK, Quality Assurance Auditing, , Counter Measure Matrix Technique, Tornado Diagramming Technique, Onion Diagramming Technique, Precision and Accuracy Comparison Technique, Hypothesis Testing Analysis, Probability Testing Analysis, Probability and Confidence Factor Analysis, Distribution Testing Analysis, Studies of Variation, Study of Central Tendencies, Patterns of Variation, Probabilities, Flexible Manpower, Correlation and Linear Regression, Regression Analysis, Confidence Intervals, Theory of Constraints, Bottle Necks, First Time Yield, Through Put Yield, FPY First Pass Yield, RTY Rolled Throughput Yield, Time Studies, Cycle and Takt Time Studies, Level Schedule, One Piece Flow, Continuous Flow, Push-Pull System, Kanban, JIS, JIT, System or Individual Process Variation, Root Cause Analysis, Studies of Confidence Factors, Control Chart Application and Interpretation, Process Flow Charting Mapping and Swim-lanes, Mind Mapping, Affinity Diagramming, Prevention over Inspection Concept, Waste and MUDA Identification, Defects, Over Production, Motion, Over Processing, Non-Utilized Talent, SWOT Analysis, Histograms, Box Plots, Process Flows, FMEA and Control Plans, Pareto Charts 80/20, Monte Carlo Simulation, Control Impact Matrices, Scatter Diagrams, Process Flow Diagrams, Context Diagrams, Cause and Effect Diagrams, Fishbone Diagrams, Design of Experiments, Check Sheets, Hypothesis Testing, X-Y Matrix, Continuous and Discrete Data, Populations and Parameters, Sample Sizes, Basic Inferential Statistics, Standard Deviations, Distribution Analysis, Graphic Analysis, Charting and Plotting, MSA Measurement System Analysis, 5S, Visual Factory, SMED, Kaizen, Poka-Yoke, Residual Analysis, Correlation Analysis, WIP Inventory Reduction, SPC, Control Plans, Control Charts, Shadow Boards, Andon, Cell Layouts, Spaghetti Diagramming Analysis, Hoshin Kanri Planning, Jishu Kanri, KATA, Line Balancing, Management by Policy, Jidoka, , Non-Value Added, PDCA, PDSA Principles and Practices, Queue Times, Standardized Work, TPS Toyota Production System, Lean Deming Office, Trend Analysis, Voice of Customer Analysis, CTQ Factor, Identification, Interrelationship Diagramming ,SIPOC Diagrams, Value Stream Mapping, Kaizen Coordination and Management, Sensitivity Analysis, Quality Guru Theories, Juran, Crosby, Taguchi, Shewhart, Smith

·      Supply Chain Management Knowledge and Skills Includes:

Transportation Modes, Truck, Rail, Water, Air, Pipeline, Forecasting, SOW Development and Creation, TOR Creation, Supplier Performance Reporting, Transportation and Logistics, Logistics Planning, Supplier Lead Time Analysis, Re-Order Points, Warehouse Optimization, Material Planning, MRP-MRP II Material Resource Planning, Capacity Management, Inventory Control, Cycle Counts, Min-Max Inventory Levels, Economic Order Quantity, Fixed Order Quantity, Safety Stock, VMI-Vendor Managed Inventory, Value-Added Warehousing, Inbound/Outbound Logistics, SCOR Metrics, DOT Regulations, HAZMAT Identification, Forecasting, Sales and Planning, Master Production Scheduling, Route Planning, Distribution Requirements Planning, Import/ Export Reporting/VAT, Distribution Management, Fleet Management, JIT Just in Time, JIS Just in Sequence, Supplier Audits, Final Customer Acceptance, Technical Documentation, Transportation and Logistics, Product Support Requirements, Automated Sorting, AS/RS, Reverse Logistics, Bills of Lading, Packaging Labels, Packing Slips, Manifestos, EDI Automated Invoices, Customs, Incoterms, Free Trade Zones, VAT Taxes, Custom House Brokers, Tariff Rating, 3PL/4PL, Private Carriers LTL Carriers, Common Carriers, Contract Carriers Based on Packaged Density, Exempt Carriers, Freight Forwarders, Establishment of Strategic Alliances, Vertical Integration Strategies, Integrated Supply Chain Networks, Warehouse Management System, E-Business Portals, B2B Portals, TMS Transportation Management System, Fleet Management Systems, Load Matching/Optimization, Trade-Offs, Cross Docking/Consolidation of Movement, Multi-Site Operations, Global Positioning Systems and Tracking, Mixed Loads, SOW Specification Writing, On Board Driver Status and Reporting Tools, MES Forecasting and Scheduling, E-Business Portals, B2B Portals, Mixed Container or Mixed Pallet Configurations, Serialized Product Identification and Labeling, Container Cubing, Returnable-Disposable-Non Returnable Justifications,  Design/Analysis/Testing, Packing Waste and Weight Reduction Initiatives, Bulk Packaging, Packing Material Selection, Shelf Life Estimation, Dunnage Design/Fabrication, Packaging Testing, Packaging Standardization, Packaging Inspection, Packaging Disposal, Returnable Package De-labeling/Repair/Cleaning, Palletizing, Hazard Material Packaging Bar Coding, RFID, Bar Code Labeling/Standardization, Package Conveying/Sorting, Packaging Weight Estimating